FAQs
FAQs
Currently, the online system is for reservations only. There is a payment link in your confirmation email. If you do not utilize that, than an invoice will be emailed to you within 24 hours. Please pay as promptly as possible to ensure placement in class and to receive credentials for the eCourse, if applicable. Until payment is received a spot in the class is not guaranteed.
All reschedule requests are subject to a $25.00 processing fee. If one must reschedule and fails to contact the school at least 3 business days before the start of one's class, a $75 fee will be applied. Every reschedule will be done on a space-available basis. There is no guarantee that there will be openings in one's desired class.
If a student does not show up for class without prior communication (no call, no show), they will forfeit the entire cost of the class. If an employee calls after the start of class because a student is not present and the student is not en route to class, then this is considered a no-show.
It is expected that students are to be present at the scheduled start time or be in contact with the school (970-797-3378). Students that are tardy in excess of 15 minutes will need to reschedule for a fee of $75 or forfeit the cost of the class.
Cancellations:
Notice Refund
14 days prior to the class date 100% (-$20 plus fees if ecourse had been sent)
1 week prior 50%
3 days prior 25%
< 3 days prior 0%
Student safety is our highest priority. Throughout the course, RiderCoaches continually evaluate each student's ability to safely participate and progress.
In some situations, a RiderCoach may determine that it is not safe for a student to continue riding that day. This is called a counsel-out. A counsel-out is not a failure. A counsel-out is a safety decision made to protect the student, other participants, and the RiderCoaches.
Whenever possible, a counsel-out should not come as a surprise. RiderCoaches will communicate with students throughout the course about their progress, provide coaching and feedback, and discuss any safety concerns as they arise.
However, there are no guarantees. Riding conditions, student performance, fatigue, environmental factors, and other safety considerations can change throughout the course. For that reason, a RiderCoach may determine at any time that it is not safe for a student to continue riding. The decision to counsel out a student is made solely in the interest of safety.
If you are counseled out, your RiderCoach will explain the reason and answer any questions you may have. Because every counsel-out situation is unique, options for retaking all or part of a course will be discussed with the Ace Rider office on a case-by-case basis. Depending on the circumstances, a discounted course re-take or other training option may be available; however, eligibility is determined individually and cannot be guaranteed.
Not everyone passes on their first attempt, and that's okay! Learning to ride is a skill that develops at different rates for different people.
Knowledge Test Re-Take:
The written knowledge test is administered on the last day of the class. A minimum score of 80% is required to pass.
If you do not pass on your first attempt, you will have one opportunity to retake the knowledge test. If you do not achieve a passing score of 80% or higher on the retake, Colorado state requirements dictate that you retake the entire course before you can earn the course completion card.
Basic RiderCourse (BRC):
Skills Test Re-Take:
The riding skills test is administered on the last day of class and must be passed to earn a course completion card.
If you do not pass the skills test, you may schedule a re-test within 30 days of your original class.
The $100 re-test fee includes instruction on exercise 14 before completing the skills test.
Course Re-Take:
If additional riding time is needed to further develop your skills and build confidence, you may retake the course within 30 days of your original class, provided space is available.
The $215 course re-take fee is nearly 50% off the regular course price. Retaking the course gives you additional classroom and riding instruction to help you succeed and earn your course completion card.
Experienced RiderCourse (BRC2):
Skills Test Re-Take:
The riding skills test is administered at the end of class and must be passed to earn a course completion card.
If you do not pass the skills test, you may schedule a re-test within 30 days of your original class.
The re-test is included in your registration fee and includes instruction on exercise 14 before completing the skills test.
Course Re-Take:
If you would like additional riding time to further develop your skills and build confidence, you may retake the BRC2. The standard course fee ($300) applies to all BRC2 course re-takes.
Remember: Not passing the first time does not mean you can't become a safe, confident rider. Many excellent riders needed more than one attempt before earning their completion card.
Motorcycles are provided for the Basic RiderCourse and the Basic Bike Bonding RiderCourse.
It is encouraged that riders bring their own motorcycles for the Experienced RiderCourse (BRC2), because practice, skill building, and confidence on the bike you already ride is one of the benefits the class can provide. Though if a personal motorcycle is not available, then a training bike can be provided.
Training bikes are not provided for the 3-Wheel Basic RiderCourse or Ultimate BikeBonding.
Helmets are provided if the student does not have their own or the helmet brought does not meet safety standards.
Students are required to wear the following gear/attire to participate in the class:
A DOT-certified helmet in good working condition.
A long-sleeved shirt.
Pants made of denim, canvas, or other sturdy material. Pants should NOT flared, be free from holes, and show no part of the leg when seated on the motorcycle (full-length).
Boots that cover the ankle bone. Sneakers and dress shoes are not allowed (please no boots with elastic sides, click link for what NOT to wear).
Full-fingered gloves, preferably leather and made specifically for motorcycling.
Eye protection, prescription, sun, or safety if the helmet doesn't have a visor or the visor will be left open.
If a student arrives to class, without the required gear/attire, then they will not be able to take the class. As a result, they will have to reschedule for a fee of $75 or forfeit the cost of the class.
If a student would like to bring their own motorcycle, then proof of ownership and insurance is needed.
Everyone will be asked to fill out a Waiver & Indemnification Agreement Form and a Model Release (adult or minor). If a student is a minor (under 18), then the waivers need to be signed by a guardian as well. Guardians will need to do so either in the presence of an Ace Rider employee at the beginning of class or have the waivers notarized and sent with the student. If underaged students arrive without a parent or notarized waivers, then they will not be allowed to participate.